Privacy policy
Last updated: November 28, 2025
Maison Safa (“we”, “us”, “our”) provides this website and all related services, features, tools, products, and communications (“Services”) to offer you a curated shopping and brand experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or place an order.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” means any information that identifies you or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with the Services and applicable laws:
a. Contact Information
Name, email address, phone number, billing and shipping address.
b. Order & Payment Information
Items purchased, payment method details, transaction confirmations, and related order data.
(We do not store complete payment card numbers; payments are processed securely by our payment providers.)
c. Communications
Information you share when contacting us for inquiries, partnership requests, or customer service.
d. Device & Usage Information
IP address, browser type, device identifiers, approximate location, and interaction data (pages viewed, time spent, cart activity), collected automatically through cookies and similar technologies.
e. Preferences & Behavior
Product interests, browsing patterns, and marketing preferences.
2. How We Collect Personal Information
We may collect personal information:
a. Directly from you
When you browse the site, place an order, contact us, or submit forms.
b. Automatically
Through cookies, analytics tools, and similar technologies.
c. From service providers
Such as payment processors, shipping partners, analytics providers, and marketing platforms acting on our behalf.
d. From marketing or advertising partners
Where permitted by law.
3. How We Use Personal Information
a. Fulfilling and Managing Orders
To process payments, confirm orders, manage shipping, handle returns, and provide transactional notifications.
b. Operating and Improving the Services
Enhancing website performance, user experience, product recommendations, and operational functionality.
c. Marketing and Communications
Sending updates, product news, and promotional content based on your preferences.
You may unsubscribe at any time.
d. Security and Fraud Prevention
Protecting our Services, detecting suspicious activity, and ensuring safe transactions.
e. Legal Compliance
Responding to legal requests, resolving disputes, and enforcing our policies.
4. How We Share Personal Information
We may disclose personal information to:
a. Service Providers
Trusted partners who support our operations, such as:
• payment processors
• shipping and logistics providers
• IT infrastructure, hosting, and analytics services
• marketing and advertising partners
• customer support tools
These providers use information only as needed to perform services for us.
b. Business Partners (where applicable)
For collaborative marketing or product offerings.
c. Legal or Compliance Purposes
To comply with laws, legal requests, or protect our rights.
d. At Your Direction or With Your Consent
For example, when requesting specific services or using social integrations.
e. Business Transitions
In case of a merger, restructuring, or asset transfer.
5. Children’s Data
Our Services are not intended for minors. We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has provided information to us, contact us to request deletion.
6. International Data Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your residence.
Where required by law, we use appropriate safeguards such as standard contractual clauses.
7. Data Security and Retention
We implement commercially reasonable security measures.
However, no system is completely secure.
We retain personal information only as long as necessary to:
• provide the Services
• comply with legal obligations
• resolve disputes
• support future purchases or returns
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
• access your personal information
• request correction or deletion
• receive a copy of your information (portability)
• opt out of marketing communications
• manage cookie preferences
• withdraw consent where applicable
You may exercise these rights by contacting us using the details below.
We may need to verify your identity before processing your request.
9. Third-Party Websites
Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.
Please review their privacy policies before providing personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes become effective when posted on this website with an updated “Last updated” date.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact: info@maisonsafa.com